Rainwater starts to leak
Rainwater starts to leak in to the Contact Centre, located in a high-rise office building. Initially only a few drips fall from the ceiling; waste bins are placed to catch them whilst the building management is called. The COIN emergency number is also called and the in-house emergency services evacuate the building. Water comes in faster, the ceiling becoming soaked. The water cascades everywhere, flooding four floors. Workstations and equipment are damaged and a short-circuit occurs. Because COIN’s Telecom-By-Pass has been activated however, the Contact Centre agents can continue their work at the COIN recovery location. This makes possible correct call centre routing to the proper experts, makes their prompt systems available to them, and restores access to the wall-board for supervisors.