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Overview disasters

In the overview below you will find examples of incidents that occur in practice. If you have any questions reviewing the incidents? Call 088 – 26 46 000 or email info@coinbv.nl

Fire in head office multinational

At a multinational, which has its European head office in the Netherlands and employs 150 staff, a fire breaks out during the night at one of the work stations (desk with computer and telephone). The fire rages on the second floor but fortunately it doesn’t take long before it’s noticed. The fire brigade is called out and, amongst other things, uses an aerial platform to fight the fire.

Power cut takes out a merchant bank

When a power cut takes out a merchant bank’s dealing room, business-critical employees are moved as quickly as possible to the COIN recovery location. Normal activities can be continued almost uninterrupted at the dedicated work stations, where Bloomberg dealing room positions are always kept operational.

Fire at business service provider

A business services provider sees their entire premises burn to the ground following a fire that started with a short-circuit in a coffee machine. All servers and data storage are destroyed in the process. At the COIN recovery location a mobile server rack is loaded with the client’s back-ups, allowing this client to be up and running again within 24 hours.

Organisation's network collapses

An organisation’s network collapses. Despite this client having a twin data centre in place, it turns out the premises’ external network is not fully duplicated. The client moves over to COIN, as part of which the offices’ phone lines and Contact Centre are also switched across, enabling the client to be operational again within 1.5 hours and reachable by its customers.

Smoke retail organisations staff restaurant

Smoke from a retail organisation’s staff restaurant sets off the alarm, causing the entire building – almost 1500 employees – to be evacuated. The emergency services arrive with full equipment. There are no injuries, but it will be hours before employees are able to return to their workstations. The employees finish their 'normal' working day at COIN.

Fire in multinational's new premises

A multinational moves into new premises, where 3 weeks later fire breaks out in the power supply. All data, telephone and power cables need replacing. It will be several weeks before the multinational can move back into their new premises. In the meantime work goes on from the recovery location.

Backup connection fails after excavation work

A Dutch merchant bank has taken a number of precautions, with data connections duplicated and separately installed in the building. But the unexpected still happens both connections fail because of excavation work in the vicinity. Work resumes within a few hours from the COIN recovery location.

Business continuity for foreign organisation

A foreign organisation is taken on to deliver business continuity for the Dutch supervisory authority. COIN consultants are called in to identify those processes and resources - IT, telephony etc. – that are business critical. An external auditor compiles the report for the first recovery test, following which this organisation complies with the set requirements and guidelines.

Explosion during maintenance

During work on a car manufacturer’s low voltage installation an explosion occurs. A medevac helicopter airlifts two employees to a hospital. The explosion resulted in a fire, with noxious fumes being released from burning PVC insulation. The cable space, together with the server room, is partially burned out. At the time, the manufacturer had no recovery option and was able to restore even limited operations only after several weeks. Premises were quickly found, but achieving data connectivity took the most time.

Sprinkler system failure

At the office where the annual accounts were being drawn up, the sprinkler system starts deluging water . Employees run from the building, but cannot prevent the documentation in the open filing cabinets becoming drenched, together with the bookkeeping on the desks. Before the mains shut-down valve can be located the entire floor is sodden. COIN collected all the wet documentation, storing it in a special way to prevent further damage. It’s two months before the client can return to their own location, during which all work continues at the COIN recovery location where the organisation is reachable on its normal telephone numbers. In the meantime the documentation was dried and returned. The annual accounts could be finished (just) in time for publication to the stock market.

Water floods into parking garage

At a financial services provider water floods into the parking garage beneath the building. The vehicles are got out in time. However, the surface within the garage starts to subside with large pot-holes appearing due to sand being washed away. A large hole appears at a supporting pillar, causing the building - over 1000 employees - to be evacuated. The COIN emergency number is called, heavy equipment being deployed meanwhile to locate the source.

Sewerage pipe bursts

In a large insurance company’s building, the sewerage pipe in the garage bursts. Vehicles are moved outside and the fire services hose out the garage. However, the overpowering stench means no customers can be received and the company is temporarily re-located.

Disasters cannot be planned,

Preparation can.

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