{"id":581,"date":"2018-01-03T14:57:56","date_gmt":"2018-01-03T13:57:56","guid":{"rendered":"http:\/\/coinbv.kwaaidevelop5.nl\/?post_type=portfolio&#038;p=581"},"modified":"2019-01-21T15:29:27","modified_gmt":"2019-01-21T15:29:27","slug":"stater","status":"publish","type":"portfolio","link":"https:\/\/www.coinbv.nl\/en\/references\/stater\/","title":{"rendered":"Stater"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_two_third  avia-builder-el-first   container_wrap fullsize'  ><div  class='avia-slideshow av-1gj3x9-b90228b4d0cabb80f73277ebe1dccf2f avia-slideshow-no scaling av_slideshow_full avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 9.9667774086379%;'><li  class='avia-slideshow-slide av-1gj3x9-b90228b4d0cabb80f73277ebe1dccf2f__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-882 avia-img-lazy-loading-not-882\"  src=\"https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2.jpg\" width=\"1204\" height=\"120\" title='coin uitwijk locaties small 2' alt=''  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2.jpg 1204w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2-300x30.jpg 300w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2-768x77.jpg 768w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2-1030x103.jpg 1030w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2-705x70.jpg 705w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2-450x45.jpg 450w\" sizes=\"(max-width: 1204px) 100vw, 1204px\" \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-581'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-11j4vp-693705dee7fb06eedca91e47746ea755\">\n.flex_column.av-11j4vp-693705dee7fb06eedca91e47746ea755{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-11j4vp-693705dee7fb06eedca91e47746ea755 av_two_third  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-xvvkl-afacab2e0b9f0a038a8539fdfbf00543 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1>Recovery workstations COIN fits Stater best<\/h1>\n<p>Stater is the largest mortgage services company in the Netherlands, executing the mortgage processes for more than 40 mortgage lenders in the Netherlands and Belgium and working together with banks, insurance companies, investors and agents to jointly determine the best possible services. Stater has therefore been given the highest rating in Europe for mortgage services by the prestigious independent rating agency Fitch.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-r6ij1-8997dd0f3f09426d41b2c770fc99ea48\">\n.flex_column.av-r6ij1-8997dd0f3f09426d41b2c770fc99ea48{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-r6ij1-8997dd0f3f09426d41b2c770fc99ea48 av_one_third  avia-builder-el-3  el_after_av_two_third  el_before_av_hr  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mrssl-fc732a8588340ab0a0b5f7ddedd953da\">\n.avia-image-container.av-mrssl-fc732a8588340ab0a0b5f7ddedd953da img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-mrssl-fc732a8588340ab0a0b5f7ddedd953da .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-mrssl-fc732a8588340ab0a0b5f7ddedd953da av-styling- av-img-linked avia-align-center  avia-builder-el-4  avia-builder-el-no-sibling  httpsstaternlen'   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><a href=\"https:\/\/stater.nl\/en\/\" class='avia_image '  target=\"_blank\"  rel=\"noopener noreferrer\" aria-label='stater'><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-1084 avia-img-lazy-loading-not-1084 avia_image ' src=\"https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/stater-1.jpg\" alt='' title='stater'  height=\"200\" width=\"200\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/stater-1.jpg 200w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/stater-1-80x80.jpg 80w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/stater-1-36x36.jpg 36w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/stater-1-180x180.jpg 180w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/stater-1-120x120.jpg 120w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/a><\/div><\/div><\/div><\/div><div  class='hr av-hli05-25cde18020b258fbcaf148cf9cc23e3f hr-default  avia-builder-el-5  el_after_av_one_third  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n<section  class='av_textblock_section av-vlsl-fc54e8787686056a2c84ac89377f39d9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Stater provides all services involved in the mortgage process \u2013 from setting up an overflow facility for mid-office activities to handling the entire mid-office and back-office operations. In addition, Stater provides a range of supplementary services, including management information, risk models for fraud prevention and portfolio insight by performing portfolio analyses and benchmarks. Its aim is to be a complete business partner.<\/p>\n<p><strong>Michel Hulsbergen, Purchasing &amp; Facility Management Manager at Stater, tells about the partnership with COIN.<\/strong><\/p>\n<h3>What is the reason for Stater setting up Business Continuity Management?<\/h3>\n<p>We\u2019ve done that for our clients. The SLAs for our client services imply that Business Continuity has to be properly organised. In 2008 we relocated to our current premises in Amersfoort. Previously, we had recovery arrangements with our sister organisation. That organisation was sold and shortly after the move we encountered a disaster. This made us even more aware of the importance of Business Continuity and a budget was released to contract recovery facilities from a professional party. The office-, desktop- and telephone recovery services contract was awarded to COIN at that time.<\/p>\n<h3>What does Stater see as trends in the area of Business Continuity Management (BCM)?<\/h3>\n<p>Unlike banks for example, Stater is not legally bound to put in place BCM. Nevertheless, Stater has been leading the way for many years now with regard to BCM. We are also ISO-certified for Business Continuity Management and we are audited annually by Fitch. BCM-awareness of our clients is also increasing, that\u2019s very clear. BCM is no longer a topic exclusively on the agenda of the Top 100 companies; more and more companies are realising the importance of the continuity of their business.<\/p>\n<h3>What are the most important reasons for choosing COIN?<\/h3>\n<p>Following a tender, COIN scored best with regard to price\/quality for <a href=\"\/en\/office-recovery\">office recovery facilities<\/a>. COIN\u2019s offer was excellent and their approach on how BCM should be implemented was solid. COIN&#8217;s underlying vision appealed to us the most; an organisation focusing on office recovery locations should have flat, powerful and scalable structure. That\u2019s the advantage of COIN over its larger competitors, which are less flexible. Another reason is that COIN has several recovery locations at its disposal.<\/p>\n<h3>How is Stater\u2019s experience so far of its partnership with COIN?<\/h3>\n<p>It\u2019s been a very good working relationship so far. COIN is truly a partner that is reliable and customer focussed. During the annual recovery exercises COIN has demonstrated its flexibility and ability to provide input. There\u2019s also flexibility in the contract with regard to increasing and decreasing the number of workstations. COIN has shown that it can work with us to help find the solutions that are required. For example, when our telephone recovery system needed attention COIN came up, proactively, with an appropriate solution we are using today. The long-term partnership has resulted in a relationship that just keeps getting better, though of course we still have to keep each other on our toes.<\/p>\n<h3>What does Stater expect from a partner such as COIN in the event of a disaster?<\/h3>\n<p>That what is agreed in the contract, and more, actually happens! That COIN puts in the effort to make sure everything runs as smooth as possible for all parties, which is what you would expect from a partner like COIN with its expertise and experience.<\/p>\n<h3>Does Stater have improvement suggestions for COIN?<\/h3>\n<p>As soon as there are developments in COIN services or as soon as there are new trends in Business Continuity Management, COIN should share and discuss them with its clients. Be as proactive as possible and keep feeding us information!<\/p>\n<h3>Stater has contracted COIN for the following services:<\/h3>\n<ul>\n<li>Dedicated and shared office recovery workstations<\/li>\n<li>Telephone accessibility for both the Contact Centre and the office environment<\/li>\n<li>A Group Information System to inform groups of people via text- and voice messages<\/li>\n<li>Technical Test, Business Test and Telephony Test<\/li>\n<li>Data connection between the COIN recovery locations and the Stater Data Centre<\/li>\n<li>Technical Handbook<\/li>\n<li>Storage of essential property at the recovery locations<\/li>\n<li>Desktop Image Management, so that in the event of a disaster the most up-to-date image is available on all workstations<\/li>\n<\/ul>\n<p>For more information about Stater, please visit: <a href=\"http:\/\/www.stater.nl\" target=\"_blank\" rel=\"noopener\">www.stater.nl<\/a><\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":1379,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"portfolio_entries":[5],"class_list":["post-581","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","portfolio_entries-referenties"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Business Continuity voor Stater<\/title>\n<meta name=\"description\" content=\"Business Continuity, recovery workstations and locations of COIN fits Stater best. 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