{"id":551,"date":"2018-01-03T14:39:31","date_gmt":"2018-01-03T13:39:31","guid":{"rendered":"http:\/\/coinbv.kwaaidevelop5.nl\/?post_type=portfolio&#038;p=551"},"modified":"2019-01-21T15:07:37","modified_gmt":"2019-01-21T15:07:37","slug":"business-continuity-gemeente-amsterdam","status":"publish","type":"portfolio","link":"https:\/\/www.coinbv.nl\/en\/references\/business-continuity-gemeente-amsterdam\/","title":{"rendered":"Gemeente Amsterdam"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_two_third  avia-builder-el-first   container_wrap fullsize'  ><div  class='avia-slideshow av-1cwktr-78d96d09f6a9ed44ab7936b08e006d13 avia-slideshow-no scaling av_slideshow_full avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 9.9667774086379%;'><li  class='avia-slideshow-slide av-1cwktr-78d96d09f6a9ed44ab7936b08e006d13__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-882 avia-img-lazy-loading-not-882\"  src=\"https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2.jpg\" width=\"1204\" height=\"120\" title='coin uitwijk locaties small 2' alt=''  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2.jpg 1204w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2-300x30.jpg 300w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2-768x77.jpg 768w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2-1030x103.jpg 1030w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2-705x70.jpg 705w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2-450x45.jpg 450w\" sizes=\"(max-width: 1204px) 100vw, 1204px\" \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-551'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-12ssdj-8ac9b33109135cc0cc17c0b9f373b291\">\n.flex_column.av-12ssdj-8ac9b33109135cc0cc17c0b9f373b291{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-12ssdj-8ac9b33109135cc0cc17c0b9f373b291 av_two_third  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-yju7b-d3ee02fac1a2096fc2f793790bfe1fd2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1>Municipality of Amsterdam always available for local residents<\/h1>\n<h3>COIN provides business continuity for the Municipality of Amsterdam<\/h3>\n<p>Within its total mandate, the Municipality of Amsterdam focuses on the interest of its local residents. In this dazzling metropolis, with more than 830,000 residents, the Executive wishes to ensure that it is and remains available at all times, even in the event of a disaster. It is possible for local residents, businesses or any groups that want to be informed en masse at any moment. Robert Dijkhuis and his team are responsible for the unconditional availability of the Municipality\u2019s Contact Center Amsterdam (CCA).<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-qaa0f-d8f36c4a0d7a54e2b6d75e9e9be3a990\">\n.flex_column.av-qaa0f-d8f36c4a0d7a54e2b6d75e9e9be3a990{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-qaa0f-d8f36c4a0d7a54e2b6d75e9e9be3a990 av_one_third  avia-builder-el-3  el_after_av_two_third  el_before_av_hr  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7d33-9169eaab1e22dc10b5532c28e87bd38e\">\n.avia-image-container.av-7d33-9169eaab1e22dc10b5532c28e87bd38e img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-7d33-9169eaab1e22dc10b5532c28e87bd38e .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-7d33-9169eaab1e22dc10b5532c28e87bd38e av-styling- av-img-linked avia-align-center  avia-builder-el-4  avia-builder-el-no-sibling  httpswwwamsterdamnl'   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><a href=\"https:\/\/www.amsterdam.nl\/\" class='avia_image ' target=\"_blank\" rel=\"noopener noreferrer\" aria-label='ams vierkant'><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-1055 avia-img-lazy-loading-not-1055 avia_image ' src=\"https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/ams-vierkant.jpg\" alt='' title='ams vierkant'  height=\"140\" width=\"140\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/ams-vierkant.jpg 140w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/ams-vierkant-80x80.jpg 80w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/ams-vierkant-36x36.jpg 36w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/ams-vierkant-120x120.jpg 120w\" sizes=\"(max-width: 140px) 100vw, 140px\" \/><\/a><\/div><\/div><\/div><\/div><div  class='hr av-cpoi7-f71d29607a966e3de51dcf60eb820ca4 hr-default  avia-builder-el-5  el_after_av_one_third  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n<section  class='av_textblock_section av-9eidr-d2d6c1f09a27b02f971ef5ced654965c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>COIN as partner<\/h3>\n<p>COIN has been selected as the Municipality\u2019s partner In order to guarantee continued availability of the CCA. This was of course preceded by a selection procedure, from which COIN emerged as the most reliable party. COIN also met all of the current requirements that can be specified for the operation of a Contact Center.<\/p>\n<h3>Prepared for a disaster<\/h3>\n<p>Managing a city is actually no different than managing a large business; a municipality also must ensure business continuity. An analysis was therefore undertaken of how the Municipality can prepare for any disasters. If the Municipality of Amsterdam is faced with a disaster at the Contact Center, then within a few hours all staff can continue their work at COIN\u2019s nearby, secure recovery location.<\/p>\n<h3>Recovery location<\/h3>\n<p>COIN\u2019s recovery location meets all requirements with regard to accessibility, travel time, opening times, availability and IT facilities. Dijkhuis: \u201dIn addition, we undertake annual tests to ensure that all IT and telephone systems are operational. During the tests, the Contact Center staff undertake their activities as normal from the recovery location. We then evaluate the tests and implement improvements where necessary.\u201d<\/p>\n<h3>Not a luxury<\/h3>\n<p>The Municipality of Amsterdam has already experienced the fact that COIN\u2019s recovery location is not a luxury. As a result of serious flooding the staff at the Contact Center were unable to work from their normal location. Within no time, the entire team was up and running again at the recovery location. Dijkhuis: \u201cThe result was that no one noticed anything of the disaster, which means the Municipality of Amsterdam has reached its goal of always being available.\u201d<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":1060,"comment_status":"closed","ping_status":"closed","template":"","tags":[],"portfolio_entries":[5],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Business continuity Municipality of Amsterdam<\/title>\n<meta name=\"description\" content=\"Business continuity gemeente amsterdam coin\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.coinbv.nl\/en\/references\/business-continuity-gemeente-amsterdam\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Business continuity Municipality of Amsterdam\" \/>\n<meta property=\"og:description\" content=\"Business continuity gemeente amsterdam coin\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.coinbv.nl\/en\/references\/business-continuity-gemeente-amsterdam\/\" \/>\n<meta property=\"og:site_name\" content=\"Business Continuity - 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