{"id":2637,"date":"2018-01-03T14:47:55","date_gmt":"2018-01-03T14:47:55","guid":{"rendered":"http:\/\/coinbv.kwaaidevelop5.nl\/en\/?post_type=portfolio&#038;p=2637"},"modified":"2019-01-21T15:22:12","modified_gmt":"2019-01-21T15:22:12","slug":"coin-takes-care-of-kifids-needs","status":"publish","type":"portfolio","link":"https:\/\/www.coinbv.nl\/en\/references\/coin-takes-care-of-kifids-needs\/","title":{"rendered":"KIFID\u2019s"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_two_third  avia-builder-el-first   container_wrap fullsize'  ><div  class='avia-slideshow av-yb9ml-3b64202659539a9ec960e5ac7c5584a7 avia-slideshow-no scaling av_slideshow_full avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 9.9667774086379%;'><li  class='avia-slideshow-slide av-yb9ml-3b64202659539a9ec960e5ac7c5584a7__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-882 avia-img-lazy-loading-not-882\"  src=\"https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2.jpg\" width=\"1204\" height=\"120\" title='coin uitwijk locaties small 2' alt=''  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2.jpg 1204w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2-300x30.jpg 300w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2-768x77.jpg 768w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2-1030x103.jpg 1030w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2-705x70.jpg 705w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/coin-uitwijk-locaties-small-2-450x45.jpg 450w\" sizes=\"(max-width: 1204px) 100vw, 1204px\" \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2637'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mxgjh-e64e8e0d82a7fbc7ec0a251026e33c24\">\n.flex_column.av-mxgjh-e64e8e0d82a7fbc7ec0a251026e33c24{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-mxgjh-e64e8e0d82a7fbc7ec0a251026e33c24 av_two_third  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-jnolihdk-83cd7a6067d39362cfda2bd3b7f98d41 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>COIN takes care of KIFID\u2019s needs<\/h2>\n<p>Everyone arriving at the offices of KIFID (the Dutch Financial Services Complaints Tribunal) gets an immediate positive sense of action, dialogue and negotiation. KIFID, which has its head office located above the concourse of The Hague Central Station, is the body that everyone can turn to in the event of a complaint about a financial product or financial service, for example an insurance policy or mortgage. The service provided by KIFID has to be available continuously and that\u2019s why it has chosen COIN as its partner to guarantee business continuity.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4xwdl9-ade1af0253f792bef192bf14df80e832\">\n.flex_column.av-4xwdl9-ade1af0253f792bef192bf14df80e832{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-4xwdl9-ade1af0253f792bef192bf14df80e832 av_one_third  avia-builder-el-3  el_after_av_two_third  el_before_av_hr  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jnolkb9a-1fa889ef906113076fa4e3456221104d\">\n.avia-image-container.av-jnolkb9a-1fa889ef906113076fa4e3456221104d img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-jnolkb9a-1fa889ef906113076fa4e3456221104d .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-jnolkb9a-1fa889ef906113076fa4e3456221104d av-styling- av-img-linked avia-align-center  avia-builder-el-4  avia-builder-el-no-sibling  httpswwwkifidnl'   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><a href=\"https:\/\/www.kifid.nl\/\" class='avia_image ' target=\"_blank\" rel=\"noopener noreferrer\" aria-label='KiFiD-logo-beter'><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2638 avia-img-lazy-loading-not-2638 avia_image ' src=\"https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/10\/KiFiD-logo-beter-300x97.png\" alt='' title='KiFiD-logo-beter'  height=\"97\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/10\/KiFiD-logo-beter-300x97.png 300w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/10\/KiFiD-logo-beter-768x248.png 768w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/10\/KiFiD-logo-beter-1030x332.png 1030w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/10\/KiFiD-logo-beter-1500x484.png 1500w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/10\/KiFiD-logo-beter-705x227.png 705w, https:\/\/www.coinbv.nl\/en\/wp-content\/uploads\/sites\/2\/2018\/10\/KiFiD-logo-beter-450x145.png 450w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/div><\/div><\/div><\/div><div  class='hr av-2hgfod-4b5425bbf07ddd5368e1f83a081f471b hr-default  avia-builder-el-5  el_after_av_one_third  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n<section  class='av_textblock_section av-jnolkzjc-10a2246c9c1df4ede49c9b635a79fbf7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>In a discussion with Eveline Ruinard (Chair of the Disputes Committee and Director), Annemaaike Bouma (Operations Manager) and Mark van der Togt (ICT), it becomes clear why KIFID has chosen to do business with COIN. KIFID handles thousands of complaints and the work of the secretaries and members of the Disputes Committee aims to resolve disputes in the most beneficial way possible for both parties involved. A critical aspect for all of these processes is that the IT is available continuously.<\/p>\n<p>Annemaaike Bouma tells us how, under the former Director, the team was already working towards optimum availability and continuity for KIFID. \u201cWe realised that if something happened, for example a train hurtling into the concourse because its brakes had failed, then we would have to be able to work from another location immediately.\u201d After researching the market, KIFID came into contact with COIN. That initial contact went very well but became even better as soon as the team was invited to visit Schiphol-Rijk to see COIN\u2019s\u00a0<a href=\"\/en\/office-recovery\/recovery-centres\" target=\"_blank\" rel=\"noopener\">recovery location<\/a>\u00a0for itself. Annemaaike: \u201cWe were very enthusiastic when we visited \u2013 it was the real thing \u2013 and we were extremely impressed by the fact that COIN provides a unique and complete solution for every organisation, including ours, should something happen that affects our own building and our continuity.\u201d<\/p>\n<p><strong><em>Testing provides confidence<\/em><\/strong><br \/>\nThe current Director, Eveline Ruinard, is very content with this development: \u201cI\u2019m really pleased that our continuity is organised in this way so I immediately embraced this choice when I was appointed. In particular, the location tests that were conducted &#8211; during which 12 colleagues tested all of the required functions in the recovery location &#8211; are very positive and give us a lot of confidence. In the event of a disaster, we also have multiple workstations available to us immediately at that location, thus providing my colleagues and me with optimum access to our systems and the\u00a0<a href=\"\/en\/it-recovery\/back-up-service\" target=\"_blank\" rel=\"noopener\">back-up<\/a>\u00a0that is stored there.\u201d<\/p>\n<p>KIFID employs 70 people. Eveline: \u201cWe serve an important purpose. We are an easily accessible and expert complaint resolution service for people who are unable to reach agreement with a financial institution. People are not obliged to approach us, it\u2019s a choice. We have to be available at all times, so we must have a recovery facility in the event that a risk materialises. COIN takes care of our needs by the possibilities it offers via its recovery locations, the way in which it thinks along with us and how it provides a genuine and transparent customised solution.\u201d<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":2639,"comment_status":"closed","ping_status":"closed","template":"","tags":[],"portfolio_entries":[5],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>COIN takes care of KIFID&#039;s needs<\/title>\n<meta name=\"description\" content=\"KIFID, COIN, continuity, back-up, recovery\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.coinbv.nl\/en\/references\/coin-takes-care-of-kifids-needs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"COIN takes care of KIFID&#039;s needs\" \/>\n<meta property=\"og:description\" content=\"KIFID, COIN, continuity, back-up, recovery\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.coinbv.nl\/en\/references\/coin-takes-care-of-kifids-needs\/\" \/>\n<meta property=\"og:site_name\" content=\"Business Continuity - 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